Payment Policy 💷
Any design work will incur in a non-refundable flat design fee of £240+VAT.
It includes up to two concept drafts or sketches of all the products required, as well as adjustments as per your request to the design. Once the design is agreed, an upfront, non-refundable deposit of 50% is required. Work will not be initiated until the payment has been cleared.
The rest of the balance is due at job completion, before the products are handed over or shipped. Should the scope of the project or the quantities change, the price may be subject to changes.
Should you need your products before the deadline agreed, this is at the discretion of The Dandelion Art and may be subject to a rush fee.
Cancellation Policy ❌
Due to the nature of bespoke products, I am unable to process refunds.
Should you need to cancel your order, please get in touch at firstname.lastname@example.org as soon as possible.
- Cancellations made before the deposit is paid will not incur in any charges.
- Cancellations made after the deposit is paid for which materials have already been purchased and/or production has already started, you will be responsible for all the material costs and the work done until you gave notice of cancellation.
- If over 50% of the work has been done, you’ll be responsible for all material costs and the work done proportionally.
- Once all the work has been done, even if before the deadline agreed, you’ll be responsible for the full payment.
Rush Orders ⌛️
Orders with deadline of 12 weeks or less are subject to a rush fee equal to 40% of the total of your order.
Reviews, Proofreading and Changes ✒️
Please ensure you upload the details correctly in the form provided and double check for any error. Carefully review the information for spelling mistakes, layout, wording, website’s urls, contact details and addresses, and so on. Once you give the final approval any errors can be corrected at your expenses and The Dandelion Art will not be liable.
Quantities are discussed at our first meeting. It’s an important part of the pricing so even though it can be increased, it will be done at a cost. Some items may be subject to a minimum order but this will be explicitly written in the quote.
Shipping and postage costs will be covered by the client as it will be agreed to client’s preferences. The Dandelion Art is not responsible for any damage incurred during shipping or lost packages. I highly recommend allowing plenty of time when commissioning bespoke products to allow for any delays or problems with the shipping of materials and also suggest you always opt in for delivery insurance.